TERMS OF USE
Welcome to www.dudigitalglobal.com and https://duicac.dudigitalglobal.com/th/ (“Website”). By accessing or using this Website, you agree to be bound by the following Terms & Conditions (“Terms”). These Terms govern your access and use of the Website and the services offered by Du Digital Global Limited (“DuDigital Global”). If you do not agree with these Terms, please refrain from using the Website.
Applicability
www.dudigitalglobal.com and https://duicac.dudigitalglobal.com/th/ are owned and operated by DuDigital Global Limited to facilitate Indian Consular Services, including but not limited to visa services, passport services, attestation services, and other consular-related services for individuals intending to travel or requiring official documentation. These services are provided through the Website as well as through authorized Consular Application Centres operated by DuDigital Global.
User Obligations
By availing services through these Websites, the user agrees to:
- Accept all service-specific terms, including pricing, documentation, penalties, refund policies, and other conditions.
- Ensure the accuracy of all information and documents submitted.
- Authorize DuDigital Global to use the user’s contact information (email/mobile) to share transaction-related information and promotional offers.
- Abide by the individual terms of each service booked, as applicable.
In case of any contradiction, these general Terms of Use will prevail over any specific service conditions.
Foreign Exchange Transactions
When making payments in foreign currency, the user declares that all applicable laws, including those under the Foreign Exchange Management Act, 2002 (FEMA), and guidelines prescribed by the Reserve Bank of India (RBI), are being complied with. DuDigital Global is not responsible for any non-compliance, misrepresentation, or regulatory violations by the user.
Online Payments
By processing payments through credit/debit cards, net banking, wallets, or other online methods:
- The user grants permission for the secure use, storage, and processing of their payment data by DuDigital Global and its designated banking/payment gateway partners.
- DuDigital Global shall not be held liable for any misuse, fraud, excess or wrongful charges, or any disputes arising from such transactions.
Service Charges
- DuDigital Global reserves the right to levy service charges in addition to published fares, upon approval by the competent authorities.
- Once a transaction is confirmed, the user is responsible for payment of all applicable charges, taxes, and fees.
- Commercial terms, including service pricing, are subject to change without prior notice.
Limitation of Liability
DuDigital Global provides facilitation services and is not responsible for decisions made by Embassies/Consulates, including delays, rejections, or additional document requirements. All services are availed at the user’s own risk.
Privacy Policy
By using the Website, the user consents to DuDigital Global collecting and processing personal information for:
- Fulfilling service requests
- Sending transaction updates
- Notifying users of policy changes or offers
DuDigital Global ensures confidentiality and will not share personal data with third parties unless required by law or for service fulfilment.
Intellectual Property
All Website content, including text, graphics, images, software, and branding, is the intellectual property of DuDigital Global. Unauthorized use, reproduction, or distribution is strictly prohibited.
Modification & Termination
DuDigital Global reserves the right to:
- Modify these Terms at any time without prior notice.
- Restrict access, suspend, or terminate any user account found in violation of these Terms.
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of this Website or its services shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
For any queries or clarifications regarding these Terms, please contact us at:
icac.bangkok@dudigitalglobal.com
PRIVACY POLICY
At DU DIGITAL GLOBAL, accessible from www.dudigitalglobal.com and https://duicac.dudigitalglobal.com/th/, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by DU DIGITAL GLOBAL and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our Website with regard to the information that they share and/or collect on DU DIGITAL GLOBAL. This policy does not apply to any information collected offline or via channels other than this Website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information We Collect
The personal information that you are asked to provide, and the reasons for requesting it, will be clearly communicated at the point of collection.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, message contents, and any attachments you may send.
When you register for an Account, we may collect details such as your name, address, email address, telephone & mobile number etc.
How We Use Your Information
We use the collected information in various ways, including to:
- Provide, operate, and maintain our Website
- Improve, personalize, and expand our Website
- Understand and analyze user behavior on our Website
- Develop new products, services, features, and functionality
- Communicate with you, including customer service and marketing
- Send you transactional or promotional emails
- Prevent fraud and ensure data security
Log Files
DU DIGITAL GLOBAL follows a standard procedure for using log files. These files log visitors when they visit websites. The data collected may include IP addresses, browser type, ISP, date/time stamps, referring/exit pages, and number of clicks. This data is not personally identifiable and is used to analyze trends and administer the site.
Cookies and Web Beacons
Like many websites, DU DIGITAL GLOBAL uses cookies to store visitor preferences and optimize user experience based on browser type or other data.
Advertising Partners
Third-party ad servers or networks may use technologies such as cookies, JavaScript, or Web Beacons in their respective advertisements that appear on our site. These are sent directly to the user’s browser and may automatically collect your IP address. DU DIGITAL GLOBAL has no access to or control over these third-party cookies.
Third Party Privacy Policies
Our Privacy Policy does not apply to other advertisers or websites. We advise users to consult the privacy policies of third-party ad servers for more detailed information, including opt-out instructions.
Users can manage cookie preferences through their browser settings.
Children’s Information
We encourage parents and guardians to monitor children’s internet use. DU DIGITAL GLOBAL does not knowingly collect any personally identifiable information from children under the age of 13. If such information is inadvertently collected, we will promptly delete it upon becoming aware.